Legendary global leadership

When you choose a franchise company, experience is key, and IHG leadership has decades of industry knowledge to help drive the business forward. Constantly looking for better ways to support your investment, our leaders are motivated by the desire to accelerate positive growth for both you, and in turn, for IHG.


IHG history

IHG history

IHG has a rich and storied past, dating back to the creation of the Bass Brewery in 1777. Find out about the history of IHG and the heritage of brands we operate on our corporate site.

IHG Strategic vision

IHG Strategic vision

Our strategy focuses on value-creation by building preferred brands, delivering a superior owner proposition, strengthening our loyalty program, leveraging scale and generating revenue through the lowest-cost direct channels. Our targeted portfolio, together with disciplined execution of our strategy and a commitment to doing business responsibly, are designed to achieve industry-leading net rooms growth over the medium term.

The individual components of IHG’s Strategic Model are at the heart of our success, and continue to align our organization to focus on the most important strategic initiatives and deliver our commitment to True Hospitality. These Strategic Model components are:

Build and leverage scale

  • Scale provides significant advantages in the hospitality industry at both global and national level. IHG uses the breadth of its portfolio, combined with our depth in attractive markets and focus on the highest opportunity segments, to drive significant efficiencies, leading to increased operating leverage and ultimately higher margins.

Strengthen loyalty program

  • Having an attractive, differentiated loyalty offering tailored to our guests’ needs is critical to IHG’s continuing success. We are continually innovating IHG Rewards Club to build lifetime relationships with our guests. This creates a sustainable long-term revenue source and transforms previously unaffiliated travelers into powerful advocates for our brands.

Enhance revenue delivery

  • By striving to drive business through our direct channels, IHG maximizes returns for our owners, as these channels are less costly than alternatives such as third-party intermediaries. Digital and technological innovation, alongside strong brands and compelling loyalty, is key in ensuring IHG continues to manage revenue delivery effectively.

Evolve owner proposition

  • Within our asset-light business model, maintaining positive relationships with long-standing owners and constantly forging new owner relationships is vital for IHG. Our outstanding operational support, preferred brands, industry-leading franchise offer and continued investment in innovation delivers a compelling owner proposition and strong returns.

Optimize our preferred portfolio of brands for owners and guests

  • As competition intensifies, distribution channels proliferate and consumers become more demanding, actively building a strong portfolio of distinctive, preferred brands for both our owners and guests is fundamental to IHG’s success and future growth.

IHG Americas leadership

Richard Solomons

Keith Barr, Chief Executive Officer

  • Chief Executive Officer starting June 2017
  • Over 20 years experience in the hospitality industry
  • Previously served as Chief Commercial Officer since May 2013
  • Prior to May 2013, Keith spent 4 years as Chief Executive Officer (AMEA and Greater China)
  • Keith delivered the launch of HUALUXE

 Elie Maalouf           

Elie Maalouf, Chief Executive Officer, The Americas

  • Americas Chief Executive Officer starting January 2015
  • Over 15 years hospitality industry experience within a predominantly franchise model at HMS Host Corporation where he served as CEO, President, and Board member
  • Recently acted as a senior advisor to global businesses in the travel, hospitality, and real estate sectors at McKinsey & Company
Joel Eisemann

Joel Eisemann, Chief Development Officer

  • Chief Development Officer since October 2011
  • Over 29 years of experience with Marriott International
  • Responsible for all development and conversion activities, as well as attracting and supporting owners and franchisees to continue to grow the company’s brand distribution and preference
Colleen Keating

Colleen Keating, Chief Operating Officer

  • Joins IHG as the Chief Operating Officer in April 2018
  • Over 25 years of operational leadership experience
  • Recently served as executive vice president of operations for Davidson Hotels & Resorts, one of the largest privately held management companies in the lodging industry
  • Previously spent 17 years at Starwood, leading its franchise operations for North America. She also led Starwood’s managed region in North America



Please visit our corporate site for investor information.

Corporate responsibility

Corporate responsibility

Underpinning our purpose, strategy, reputation and our ability to deliver long-term superior shareholder returns, is our clear commitment to responsible business.

We focus on three areas: the culture we create; our hotels, guests and third-party relationships; and our local communities.

Our culture

  • We pride ourselves on a respectful and responsible culture, which guides our decisions and how we work, and underpins our purpose to provide True Hospitality for everyone.

Our hotels

  • From our hotels operations, to our relationship with owners and our supply chain, we consider the entire hotel lifecycle when looking at how to best operate responsibly.

Our Communities

  • We understand that our success and the well-being of those who work in and around our hotels are closely linked, and we seek opportunities to be a force for good.



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Industry events

Industry events

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